MUB utilizes different methods for submitting forms, the majority of which utilize DocuSign, a highly secure and well-respected company used for obtaining electronic signatures. Once you have completed a DocuSign form, the document will be securely forwarded to the appropriate MUB representative and you will receive a copy of the document via e-mail. If you have questions, please contact us at 304-292-8443. For more information about DocuSign, click here.

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Application for Residential Water Service - Get MUB services for a home.

Turn Off Service Request Form - Residential - Discontinue MUB services at a residence.

Swimming Pool Credit Policy - Filling a pool? Use this form to obtain sewer discounts.

No Fault Leak Credit Policy - Things happen. We understand that. That's why, under certain circumstances, MUB can discount water lost due to unknown leaks. Read our policy to see if you qualify, if you do, complete the application. Please review our Leak Adjustment Policies here.

Water Meter Reading Form - Use this form to submit a meter reading to MUB (for specific customers only).


Business/Commercial

Application for Commercial Water Service - Get MUB services for a business.

Turn Off Service Request Form - Commercial - Discontinue MUB services at a commercial property.

Landlord Agreement - Permanent Signature - If you manage a rental property, use this form to allow for continuous service at a property or properties. Using this form means that MUB will not disconnect service between tenants.

Discontinuation of Landlord Agreement - If you have a Landlord Agreement with us, use this form to terminate that agreement with MUB. Using this form means that MUB will disconnect service between tenants.

No Fault Leak Credit Policy - Things happen. We understand that. That's why, under certain circumstances, MUB can discount water lost due to unknown leaks. Read our policy to see if you qualify, if you do, complete the application. Please review our Leak Adjustment Policies here.