March 16th, 2020
MUB announces moratorium on service disconnections
Effective immediately and until further notice, Morgantown Utility Board will discontinue water shutoffs. This move highlights MUB’s mission of protecting public health.
“Understanding that water service is a vital part of maintaining sanitary conditions, and given the financial uncertainty of the ever evolving Coronavirus pandemic, we believe this move is critical to public health. We also believe that this move helps protect the most vulnerable among us,” said MUB Director of Communications Chris Dale.
In addition to the moratorium on service disconnections, MUB is also waiving late fees.
“We decided that our policy needed to be as compassionate and fair as possible. Now is not the time to be leveraging fees. Now is the time to be doing our part in assisting our community in every way possible,” Dale added.
Once the moratorium on service disconnections ends, MUB will work with customers to manage unpaid amounts.
“When we return to normal billing practices, we will do two things to ease the burden. The first is to work with customers to catch-up on their bills. If this means spreading past due amounts over several months, we’ll do that,” Dale said. “We will also reset the disconnection process as if someone’s bill is past due for the first time. This means that we will not immediately rush out and disconnect service. Rather, notification for disconnections will begin from day one to ensure customers have adequate time to contact us and make arrangements.”
Dales encourages customers to immediately contact MUB at (304) 292-8443 with any issues or questions they may have.
“If a customer needs assistance, it’s important that they reach out to us. The sooner they call us the sooner we can help,” he said.
Customers can obtain the most recent news involving MUB at mub.org and via Facebook (@MorgantownUtilityBoard) and Twitter (@MUBWater).